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How do I return an item?

How do I return an item?

How do I return an item?

Returns:

Several items purchased from Wake Essentials are drop shipped from our vendors. Within 30 days of receiving your order from Wake Essentials, you may return any non-special order or non-custom product. Return items must meet the below criteria:

  • All parts must be in "new, unaltered, and unused" condition and original packaging.
  • Cannot be assembled, installed, or damaged.
  • A Wake Essentials representative must be notified and approve the return.

Items that do not meet these criteria will be returned to you and you will be charged for return shipping (All parts that have been assembled or installed are not returnable). All returns will incur a 20% restocking fee. Freight charges are not refundable.


Any orders refused and returned at time of delivery without an approval from a Wake Essentials representative will be charged a 20% restocking charge on the entire order and the return shipping costs back to us. Freight charges are not refundable. Wake Essentials is not responsible for any installation errors or labor that occurs as the result of the installation of any wrong or defective parts.


NOTE: All parts approved for return must be received back to us with all correct information and RS number issued by us within 15 days of RS number issue date or the return will be cancelled and no credit will be issued.


Damaged and/or Missing Items:

The carrier is responsible for all items during shipping. In the instance that you receive a damaged part(s) you must call Wake Essentials customer service toll free at 855-316-6800 and state such, as well as file a claim with the UPS 800-PICK-UPS. This must be done within 24 hours of receiving/not receiving your shipment. Once the damaged part has been returned to us for UPS/our inspection we will either credit you or ship to you a replacement part at your choice. Do not install your tower until approval from a Wake Essentials representative.


Refunds:

Refunds for returns normally take 30 days to process and credit from the date we receive your return at the warehouse. The manufacturer will then approve your return. Refunds are contingent upon inspection of item(s) once we receive it. Once the return has been approved and processed, the refund will be credited to the account you used in the original purchase. You will receive a "credit approved" e-mail the day you are credited. Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card. If after 30 days, you have still not received a credit please e-mail the returns department.


Wake Essentials is not responsible for lost, stolen or damaged packages. All claims for such must be processed through UPS.



Wake Essentials
1202 West Hwy 7
Marlow, OK 73055
Toll Free: 855-316-6800
580-658-6800