Find quick answers to your questions below...
General FAQ's
What is Wake Essentials?
What types of towers do you offer?

Wakeboard Towers
Are the towers collapsible?
Can I pull a tube from your towers?
Can I pull more than one person from the tower at a time?
How far apart should I place the legs of the tower (from bow to stern)?
I have the exact same boat as one pictured in your gallery. Can you use those measurements for my boat?
If I give you my boat’s make and model, can you determine measurements for the Towers?
Is there any adjustability in the measurements for the tower?
My width measurements are not within the specified dimensions. Can I still install the tower?
There are so many towers to choose from. Which one will fit my boat?
What are the differences between the towers?
What is included with each tower?
What is the difference in 6061 and 6063 aluminum?
Where am I supposed to mount the tower?
Where should I take the measurements for the installation of towers?
Will your towers fit my boat?
Can I get a Big Air Custom Bimini shipped with my tower?
How is the Big Air Super Shadow different from the Big Air Custom Bimini?
I have a factory bimini, can you tell me if my bimini will fit a tower?
Measuring for Big Air Bimini
Will my new tower fit around my factory bimini?
Do you do installations?
How hard is the tower to install?
My boat’s hull is less than 3/8” thick, can I still install your tower?
Will the tower crack my gel coat?
Order Status
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Best Price Guarantee
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?